Billing and Plans

Relay.app has three pricing plans with various usage tiers, the details of which can be found at relay.app/pricing.

To learn more what counts as usage and how to get insights in your workspace's current usage, head to Understanding usage.

Purchasing a Plan

Once you select a plan, you'll be presented with a dialog to enter your email address and location.

Collecting basic contact and location information

On the screen that follows, you'll be able to chose a payment method.

Optionally, add your VAT number

On the screen where you select your payment method, you may optionally add your VAT number and invoicing details. If you're in a location that levies VAT on software products, you can enter your VAT number here

Click 'Add VAT number' on the checkout screen when applicable
On the next screen, enter your VAT number and business details

Changing your Plan

You can make changes or cancel your plan any time from the same page.

To change your plan, navigate to Settings -> Billing. There you'll see a more detailed view of your current usage and what's included in each plan.

Changing your payment method or billing details

From the in-product billing page, you can change your payment method and/or billing details.

Can I add my VAT number for past invoices?

You will be able to add your VAT number to a past invoice once via our billing portal.

Can I buy a specific number of extra steps or AI credits for just this month?

We don't offer a mechanism for purchasing a one-time set of additional steps at this time. However, you can upgrade your plan to meet your immediate needs for a month and then downgrade your plan in the following month.

What if I want to increase steps/credits while on an annual plan?

If you're on an annual plan, you have two options for increasing your steps or credits.

  1. If you only temporarily need more credits, you can:

    1. Switch to monthly billing

    2. Unused pre-paid fees for your current annual plan will be used as pro-rated credits towards future monthly payments (i.e. if your annual plan cost $200 and you change to monthly billing exactly after 6 months, $100 of your pre-paid annual plan fees will be used towards upcoming monthly fees, after which your provided payment method will be charged again)

    3. Upgrade your steps or credits to the tier you need

    4. When you no longer need the higher tier, downgrade to a lower one

  2. If you want more steps/credits going forward, you can:

    1. Stay on the annual plan and upgrade to a higher tier

    2. Your plan will be upgraded and the billing cycle will be reset, so that the upgraded plan will be valid for a full year

    3. Unused pre-paid fees for your current annual plan will be used as pro-rated credits towards the new annual plan. For the remainder (new fees minus unused fees from current plan), your provided payment method will be charged.

Need additional billing help?

If you have specific billing questions, email us at [email protected].

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