Billing and Plans

Relay.app has three pricing plans with various usage tiers, the details of which can be found at relay.app/pricing.

To learn more what counts as usage and how to get insights in your workspace's current usage, head to Understanding usage.

How to Purchase a Plan

1) Go to Settings -> Billing, and select an appropriate plan.

2) Once you select a plan, you'll be presented with a dialog to enter your email address and location.

Collecting basic contact and location information

3) Enter your payment method and, optionally, add your VAT number if applicable.

Click 'Add VAT number' on the checkout screen when applicable

On the next screen, enter your VAT number and business details

How to Change Your Plan

Navigate to Settings -> Billing. There you'll see a more detailed view of your current usage and what's included in each plan. You can change or cancel your plan at any time.

How to Change Your Payment Method or Billing Details

From the in-product billing page, you can change your payment method and/or billing details.

Billing FAQs

Can I add my VAT number for past invoices?

You will be able to add your VAT number to a past invoice once via our billing portal.

Can I buy a specific number of extra steps or AI credits for just this month?

We don't offer a mechanism for purchasing a one-time set of additional steps at this time. However, you can upgrade your plan to meet your immediate needs for a month and then downgrade your plan in the following month.

Why do I see two separate transactions when I upgrade?

When you upgrade your plan in Relay.app, you will typically see the upgrade about two separate transactions. Don't worry, this is not double charging you, it's just a quirk of how changing your subscription works with our payment provider. When you upgrade to a new plan your billing cycle is reset to the current date. So the first transaction is the prorated amount remaining on your original billing cycle, and the new payment is the cost of the new subscription minus that amount.

What if I want to increase steps/credits while on an annual plan?

If you're on an annual plan, you have two options for increasing your steps or credits.

1. If you only temporarily need more credits, you can:

   1. Switch to monthly billing

   2. Unused pre-paid fees for your current annual plan will be used as pro-rated credits towards future monthly payments (i.e. if your annual plan cost $200 and you change to monthly billing exactly after 6 months, $100 of your pre-paid annual plan fees will be used towards upcoming monthly fees, after which your provided payment method will be charged again)

   3. Upgrade your steps or credits to the tier you need

   4. When you no longer need the higher tier, downgrade to a lower one

2. If you want more steps/credits going forward, you can:

   1. Stay on the annual plan and upgrade to a higher tier

   2. Your plan will be upgraded and the billing cycle will be reset, so that the upgraded plan will be valid for a full year

   3. Unused pre-paid fees for your current annual plan will be used as pro-rated credits towards the new annual plan. For the remainder (new fees minus unused fees from current plan), your provided payment method will be charged.

Need additional billing help?

If you have specific billing questions, email us at [email protected].