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On this page
  • What Counts as a Step
  • Changing your Plan
  • Purchasing a Plan
  • (Optional) Adding your VAT number
  • I'm already a paying customer: can I add my VAT details afterwards?
  • I'm already a paying customer: How can I change my business details as shown on the invoices?
  • Can I buy a specific number of extra steps for just this month?

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  1. Workspace

Billing and Plans

Last updated 18 days ago

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Relay.app has four pricing tiers, the details of which can be found at relay.app/pricing.

What Counts as a Step

All Relay.app plans include a certain number of Steps per month. The following actions count towards step usage:

  1. Every time an automated action in another app is completed (e.g. sending a Slack message or updating a HubSpot contact)

  2. Every time a Utility step is completed (e.g. transforming data)

  3. Every time a Wait step is completed (except Wait for time)

  4. Every time a Human-in-the-Loop step is activated

Trigger polling, End run steps, and Wait for time steps are not counted towards step usage.

Changing your Plan

To change your plan, navigate to Settings -> Billing. There you'll see a more detailed view of your current usage and what's included in each plan.

You can make changes or cancel your plan any time from the same page.

Purchasing a Plan

Once you select a plan, you'll be presented with a dialog to enter your email address and location.

On the screen that follows, you'll be able to chose a payment method.

(Optional) Adding your VAT number

On the screen where you select your payment method, you may optionally add your VAT number and invoicing details. If you're in a location that levies VAT on software products, you can enter your VAT number here

I'm already a paying customer: can I add my VAT details afterwards?

Please send an email to support@relay.app and we'll be able to help you with this.

I'm already a paying customer: How can I change my business details as shown on the invoices?

Please send an email to support@relay.app and we'll be able to help you with this.

Can I buy a specific number of extra steps for just this month?

Currently, we do not offer a mechanism for purchasing a one-time set of additional steps. However, you can upgrade your plan to meet your immediate needs for this month and then downgrade your plan in the following month.

Collecting basic contact and location information
Click 'Add VAT number' on the checkout screen when applicable
On the next screen, enter your VAT number and business details