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  • Why don't I see any attributes to match on for "Create or update record"?
  • I'm getting an "Integration not available" error when I try to connect Attio.

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  1. App-Specific FAQs

Attio

Last updated 1 month ago

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Why don't I see any attributes to match on for "Create or update record"?

If you want to "Create or update" a new object like a Deal, you'll need to provide an attribute for Relay.app to match on. The Attio API requires that this attribute is unique and writeable.

If you don't see any options in the matching attributes menu, the object probably doesn't have any attributes that are unique and writeable. You can see all your object attributes and their constraints in Attio settings. Some attributes (like Record ID) are unique but not writeable.

You can create a new unique attribute if you need a writeable field to match on.

Note: If you just want to find and update existing records, you won't need this unique writeable attribute. This limitation is only for creating new records.

I'm getting an "Integration not available" error when I try to connect Attio.

Enterprise Attio plans offer a security setting called "Disable data exports for non-admins." When this setting is enabled, non-admins will not be able to install apps like Relay.app that rely on OAuth.

If you're getting an error that the Relay.app isn't available when you try to connect Attio, check with an Attio admin to see if the "Disable data exports" setting can be turned off.

Attio settings page listing attributes for a Deal object
Attio security settings page with "Disable data exports for non-admins" setting