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On this page
  • How do I disconnect one Slack workspace and connect another?
  • I’m getting an error message when I try to connect Slack. How do I resolve this issue.
  • I'm getting an error when trying to send messages to a private channel
  • How can I nicely format AI-generated text in messages?

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  1. App-Specific FAQs

Slack

Last updated 1 month ago

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How do I disconnect one Slack workspace and connect another?

First, disconnect Slack from the Relay.app side. Navigate to Manage Apps, then select Slack, and delete the connection (see the screenshot below).

Second, uninstall Relay.app from your Slack workspace (this is necessary because each Relay.app workspace can only be connected to a single Slack workspace).

  1. Navigate to Tools & Settings -> Manage Apps

  1. Select Relay.app and click Uninstall

I’m getting an error message when I try to connect Slack. How do I resolve this issue.

The error likely says that Relay.app that apps with this feature can only be installed by users with permission to send and receive shared channel invitations.

You’ll your admin to enabled "Slack Connect" for your workspace and give you the ability to send and receive shared channel invitations. To do so, have your admin follow these steps:

1. Navigate to the admin settings area.

2. Locate the option to configure who can manage Slack Connect Channels.

3. Toggle the setting to enable your account.

Once enabled, your workspace will be able to connect with external channels and share invitations through bots. If you encounter any issues, please ensure you have the necessary permissions and that the feature is supported in your Slack plan.

I'm getting an error when trying to send messages to a private channel

In order for the Relay.app bot to send messages to a private channel, it needs to be a member of that channel. You can do so in Slack by clicking on the channel name > Integrations > Add an app and select Relay.app.

How can I nicely format AI-generated text in messages?

If you've tried inserting text generated by an AI step into a Slack message, you may have noticed issues with formatting. To address this, you can add a markdown data transformation step. This will tell Relay.app to process the text as markdown and format it correctly.

Deleting the Slack connection from within Relay.app.
Data transformation step applying a Markdown transformation