Slack

Can I connect multiple Slack accounts to Relay.app?

Due to limitations of the Slack API, unfortunately no—each Relay.app workspace can only be connected to a single Slack workspace. You'll see in your apps page that our "Add connection" feature is therefore unavailable for Slack.

Can I connect a single Slack workspace to multiple Relay.app workspaces?

Unfortunately, no. Slack limits us to a one:one mapping of Relay.app and Slack workspaces.

Each Relay.app workspace can only be connected with one Slack workspace, and each Slack workspace can only be connected with one Relay.app workspace.

How do I disconnect one Slack workspace and connect another?

You may find you need to disconnect and reconnect Slack if you want to connect your Relay.app workspace to a different Slack workspace. To do this, you'll need to both disconnect Slack in Relay.app and uninstall it from your Slack workspace.

First, disconnect Slack from your Relay.app workspace. Navigate to Apps, select Slack, and delete the connection.

Delete an existing Slack workspace connection

Second, you need to uninstall Relay.app from your Slack workspace. This is important to avoid errors that your Slack workspace is already connected to another Relay.app workspace.

1. Open Slack and navigate to Tools & settings → Manage apps

1. Select Relay.app and click Uninstall.

Uninstalling the Relay.app app from Slack

I’m getting this request to "send or receive channel invitations" error message when I try to connect Slack. How do I resolve it?

The error says that apps that offer a Slack "send channel invitation" feature can only be installed by users who have permission to send and receive shared channel invitations.

Slack permission error caused by limited user permissions

You’ll need your admin to enable "Slack Connect" for your workspace and give you the ability to send and receive shared channel invitations. To do so, have your admin follow these steps:

1. In Slack, navigate to the admin settings area.

2. Locate the option to configure who can manage Slack Connect Channels.

3. Toggle the setting to enable your account.

Once enabled, your workspace will be able to connect with external channels and share invitations through bots. If you encounter any issues, please ensure you have the necessary permissions and that the feature is supported in your Slack plan.

I can't find my Slack channel.

If you are trying to search for a Slack channel but it isn't showing up, you may need to provide the channel link directly.

In Slack, right-click on the channel in the sidebar, hover over Copy, and select Copy link.

Then, in Relay.app, you can paste this link into any channel picker and select your channel.

I'm getting an error when trying to send messages to a private channel.

In order for the Relay.app bot to send messages to a private channel, it needs to be a member of that channel. You can do so in Slack by clicking on the channel name > Integrations > Add an app and select Relay.app.

How can I nicely format AI-generated text in messages?

If you've tried to insert plain text into a Slack message, you may have noticed the formatting doesn't look right. To address this, you can add a markdown data transformation step. This will tell Relay.app to process the text as markdown and format it correctly.

Data transformation step applying a Markdown transformation