# Agents

The future of work will be teams of people, augmented by AI agents. These agents act like real teammates — they wake up on their own, take action directly in your tools, and improve over time as they repeat their tasks. They're not just productivity tools, they're collaborators!

<figure><img src="https://647519108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXkKoEy3xMIYaIwd4mRAB%2Fuploads%2FJ2NdvKrCoP72J8Z0ENS0%2FTeam-lean.png?alt=media&#x26;token=c15dec24-e4d8-4e06-a8e8-7075e5e51c0b" alt=""><figcaption></figcaption></figure>

Each Agent owns a set of Workflows, the automated tasks and decisions it carries out on your behalf. As you and your team build more Agents, they begin to extend your org chart, each taking ownership of a different area of work.

Create Agents for any area of your business, such as:

* Social Media Marketer
* Competitive Researcher
* Customer Support Agent
* Employee Onboarder
* Executive Assistant
* ...and more

For example, below is our Support Agent. You can see the workflows it owns, an activity calendar that highlights busy days, in-progress and completed runs, and a chat box to ask the Agent to create new workflows (soon more!)

<figure><img src="https://647519108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXkKoEy3xMIYaIwd4mRAB%2Fuploads%2FAqTHY6h8Mqy2TR3yEhJn%2FCleanShot%202025-12-12%20at%2014.03.29.png?alt=media&#x26;token=b17dbdfa-c225-4d64-8ef6-d34b9f7e6488" alt="Screenshot of Relay.app&#x27;s internal Support Agent"><figcaption><p>Relay.app's Support Agent</p></figcaption></figure>

## FAQ

### General

<details>

<summary>What are Agents?</summary>

An Agent is an AI teammate in Relay.app that owns a set of responsibilities (Workflows). Workflows define the repeated tasks, like "what should happen when".&#x20;

Agents group those Workflows and their activity history into one place, so you can give each Agent a clear job, such as "Customer Support Agent", "Competitive Researcher" or "Personal Assistant".

Moreover, you can chat with your Agents and they can help you to create new Workflows. ([Soon more!](#what-can-i-ask-my-agent))

</details>

<details>

<summary>How do I provide feedback?</summary>

We'd love to hear your feedback!

* What didn't work well
* What worked well
* New skills or features you'd like your Agents to have

The best ways to provide feedback:

1. By clicking the **thumbs up/down** buttons inside the chat if it's within a chat conversation:<br>

<div align="left"><figure><img src="https://647519108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXkKoEy3xMIYaIwd4mRAB%2Fuploads%2FXSq1UWXIIGzuL5Xv4wKr%2FCleanShot%202025-12-15%20at%2014.08.16.png?alt=media&#x26;token=5ba05cda-ab13-48ea-95af-7b71bed12236" alt="" width="375"><figcaption></figcaption></figure></div>

2. By clicking the "**Share agent feedback**" button.

<figure><img src="https://647519108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXkKoEy3xMIYaIwd4mRAB%2Fuploads%2FunFOSsNMK7rxheQnfrLf%2FCleanShot%202025-12-12%20at%2014.02.42.png?alt=media&#x26;token=d70d18ba-57ba-4d3f-954a-6e899c2b5ff0" alt=""><figcaption></figcaption></figure>

Alternatively, you can send an email to **<feedback@relay.app>**&#x20;

</details>

<details>

<summary>What other functionality is coming to Agents?</summary>

We hope to make Agents in Relay.app a lot more capable over time, with features like:

* Chatting with your Agent about past work
* Asking your Agent about its knowledge
* Making it easier to give feedback to your Agent so that it will improve
* Sending one-off automation requests to your Agent
* ...let us know what you'd like to see by clicking [Share feedback!](#how-do-i-provide-feedback)

</details>

<details>

<summary>What can I ask my Agent?</summary>

At the moment, Agents will be able to help you create new Workflows via chat. We aim to give Agents [more skills soon!](#what-other-functionality-is-coming-to-agents)

</details>

<details>

<summary>Can I chat with my Agent via Slack, email or another?</summary>

Not at the moment, but please let us know via the [Share feedback](#how-do-i-provide-feedback) button if you'd like that!

</details>

<details>

<summary>Where can I find Agent templates?</summary>

We are working on Agent templates. For now, visit our [relay.app/templates](https://relay.app/templates) for Workflow templates. You can use these with your Agents.

</details>

### Agents vs Workflows

<details>

<summary>What's the difference between Agents and Workflows?</summary>

An Agent may have multiple Workflows under it's management.

</details>

<details>

<summary>Can I still have Workflows that are not in an Agent?</summary>

Definitely!

</details>

<details>

<summary>What's the difference between Agents and Folders?</summary>

Both Agents and [Folders](https://docs.relay.app/workflows/folders-and-organization) provide a way to group multiple Workflows. However, that's where the comparison ends.

</details>

<details>

<summary>Are Workflows inside Agents the same as my old Workflows?</summary>

Yes! The are the same "constructs" with a Trigger followed by one or more Steps/Actions. You can also [move Workflows into an Agent](#how-do-i-move-existing-workflows-into-an-agent)

</details>

<details>

<summary>How do I move existing Workflows into an Agent?</summary>

1. **From the** [**Workspace view**](https://run.relay.app/workspace), you can right-click on a Workflow, and select the Agent from the "Move to Agent" menu:

<figure><img src="https://647519108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXkKoEy3xMIYaIwd4mRAB%2Fuploads%2FXvHMzwIjPiGmNrtS6VbQ%2FCleanShot%202025-12-12%20at%2018.58.24.png?alt=media&#x26;token=c3e60ad8-7968-43c3-9134-347c4ea6682d" alt="" width="375"><figcaption></figcaption></figure>

2. **From the Workflow Editor**, click the 3 dots \[...] top-right of the screen, and select "Move to Agent" there:<br>

<figure><img src="https://647519108-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXkKoEy3xMIYaIwd4mRAB%2Fuploads%2FMVpAgrIiMWqtXNk6X2LQ%2FCleanShot%202025-12-12%20at%2018.59.25.png?alt=media&#x26;token=43c4d832-8a4e-4a17-b1da-f58722f000ee" alt="" width="375"><figcaption></figcaption></figure>

</details>

<details>

<summary>Do I need to move all my Workflows to Agents?</summary>

No, you will continue to use Workflows in a "stand-alone" way like before

</details>

<details>

<summary>When should I create an Agent, and when a Workflow?</summary>

Typically you'll want to create an Agent, as the mental model of an AI teammate makes it a lot easier to articulate the tasks it should automate.

</details>

### Sharing Agents across your team

<details>

<summary>Can I share Agents with others in my team?</summary>

Currently, anyone that has permission to View/Edit an Agent based on the [Folder it's in and/or Workspace settings](https://docs.relay.app/workflows/sharing-workflows) will be able to View/Edit it.

</details>

<details>

<summary>Can I create shared Agents, that don't show up under my name?</summary>

Not yet at the moment

</details>

<details>

<summary>Can I edit Agents created by others?</summary>

Yes, if you have Edit permissions based on the [Workspace settings or the Folder the Agent is in](https://docs.relay.app/workflows/sharing-workflows).

</details>