FAQ

Navigate to or search for app-specific FAQs for questions related to specific integrations.

What should I do if Relay.app is missing an integration I need?

Check out our integration requests board and add your vote!

How do I reconnect an app when troubleshooting?

Navigate to the 'Manage apps' screen and click the Reconnect button next to the name of the app you're looking to reconnect.

What compliance certifications does Relay.app have?

Relay.app has SOC2 Type 2 Compliance. Visit our security page at https://www.relay.app/security for detailed information

What should I do if I'm using too many API calls?

If you're using too many API calls in a tool like Airtable or Monday.com, it's likely that you have too many triggers set up. Here are the things you can do to reduce your usage:

1) Turn off any triggers that aren't needed.

2) Consolidate multiple workflows with similar triggers into one workflow.

3) Switch from triggers that run immediately upon a change (new record created or record changed) to Batch Triggers.

Why does my step say a newer version is available?

Typically, when an integration partner updates their API, we are able to seamlessly update existing triggers and actions to use the latest version. In some instances, the API changes are structurally significant, preventing us from safely updating existing steps automatically.

When this happens, your existing steps should continue to work. However, they 1) may not include new features, and 2) may not be compatible with other steps in the same workflow that use a newer version of the API.

You will see a "Newer version available" message on the step when it is not using the latest version of the API. Typically, no action is needed when you see this message. However, if you notice errors in your workflow or are looking for an expected feature, you can update the step by recreating it. New steps will use the latest version of the API.