FAQ

Navigate to or search for app-specific FAQs for questions related to specific integrations.

What should I do if Relay.app is missing an integration I need?

Check out our integration requests board and add your vote!

How do I reconnect an app when troubleshooting?

Navigate to the 'Manage apps' screen and click the Reconnect button next to the name of the app you're looking to reconnect.

What compliance certifications does Relay.app have?

Relay.app has SOC2 Type 2 Compliance. Visit our security page at https://www.relay.app/security for detailed information

What should I do if I'm using too many API calls?

If you're using too many API cools in a tool like Airtable or Monday.com, it's likely that you have too many triggers set up. Here are the things you can do to reduce your usage:

1) Turn off any triggers that aren't needed.

2) Consolidate multiple workflows with similar triggers into one workflow.

3) Switch from triggers that run immediately upon a change (new record created or record changed) to Batch Triggers.

What should I do if I'm using too many AI credits?

AI credit cost is determined by two things:

1) How expensive the model is

2) How much data you're giving in and out

If you want to reduce your AI credits, you'll need to either choose a cheaper model, pass in less data or both. In most cases, the best choice is to pass in less data (e.g. by excluding email attachments or certain CRM fields).