❓FAQ

What should I do if Relay.app is missing an integration I need?

Check out our integration requests board and add your vote!

Can I set up multiple connections with a single Relay.app account? Can I share my connections with others?

Not yet, but that's on our roadmap. For now, you can use the "Run As" and Roles features that are described in Sharing, Multiple Accounts, and Roles.

Why is my trigger not working?

If you expect a trigger to fire and it hasn't it might be for one of these reasons:

1. The trigger is not turned on.

2. You're expecting it to trigger for an item in the past, but it will only trigger for events that occur after it has been turned on.

3. You have a trigger filter configured in a way that made the trigger miss the event you expected to catch. The "trigger preview" is the best way to check if your filter is set up correctly.

4. It will trigger but hasn't yet, as some triggers can take up to an hour and even "instant" triggers can sometimes take minutes if the underlying app sends a delayed webhook.

If you've checked all of those, it may be a bug! If so, please email [e-mail] with a screenshot or video recording of the event you expected to activate the trigger.

How do I reconnect an app when troubleshooting?

Navigate to the 'Manage apps' screen and click the Reconnect button next to the name of the app you're looking to reconnect.

Why is my "wait step" not working?

If a wait step is not working, it's might be for one of these reasons:

1. Wait steps can take up to one hour to be registered (we're working to improve this!).

2. Your "wait" filter conditions may be set up incorrectly.

3. There may have been another error earlier in your run.

If you've checked all of those, it may be a bug! If so, please email [e-mail] with a screenshot or video recording of the event you expected to activate the wait step.

Why is my Airtable base not being shown as an option even after I've connected Airtable?

Airtable requires users to grant permission to third party integrations (Like Relay.app) on a per base basis. That means that for any base you want to use in a Relay.app automation, you need to go to Airtable settings and specifically add that base to the set that Relay.app has access to.

Here's how to do that:

1. In the Account menu in the top right, select Integrations.

2. Navigate to the Third-party integrations tab.

3. Select Relay.app.

4. For convenience, most users select sharing "All current and future bases in all current and future workspaces", but if you prefer to share access at a more granular level, you can select a particular workspace or base.

Why is my Notion database not being shown as an option even after I've connected Notion?

Notion requires users to grant permissions to 3rd party apps individually for each page you want to share. And crucially, there's no way you to give Relay.app access to future Notion pages by default. So if you're a heavy user of Notion, you'll likely need to grant Relay.app access to additional pages and databases regularly. Here's how to do that:

1. In Settings, navigate to My Connections.

2. In the 3-dot menu on the right, hover over "Access selected pages"

3. Check all of the pages you want Relay.app to access and hit "Update access".